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Policies

Our way to show how much WE care about you
Cancellation Policy

We, Ursula Hosting, are a small operation, boutique travel service.  Any cancellation would greatly affect the organization. Nevertheless, we understand complications occur and our guests may need to cancel.  Having this in mind, we have the following as our cancellation policy to protect both, our guests and ourselves.  

 

SPECIAL TRIPS POLICY (Havana 2025)

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The following policy is in place in order to cover fees by providers, and transaction and administrative fees. 

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  • If you cancel before January 27th, 2025,  you will receive a full refund, minus a cancellation fee of 10% of the total cost.

  • If you cancel between January 28th and February 27th, 2025, you will receive a 50% refund of the total cost.

  • If you cancel after February 27th, 2025, no refund can be provided. 

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Note: We understand unexpected things happen and believe our guests will not cancel without a valid reason (extenuating circumstances).  If a valid reason is presented, we would work to rebook the abandoned spot. If the spot is rebooked, we would grant a full refund, minus the administration fee.  With that said, we HIGHLY encourage you purchase travel insurance to protect your trip in the event of cancelation. Please inquire with us directly as we would be glad you set this up.

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CURATED TRIPS

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  • Amount of the refund will be dependent of each vendor's cancellation policy. 

  • We rather work with the client to reschedule if possible, but if cancellation needs to happen, the following applies:

    • 15 or more days prior to check-in date  - Full refund granted by the vendors, minus our cancellation fee**

    • Between 7 to 14 days prior - 80% of the refund granted by the vendors will be returned.

    • Less than 7 days - 70% of the refund granted by the vendors will be returned. 

    • Early departure - No refund is granted.

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** Cancellation fee is approximately 5% of the total amount charged. This fee covers administration and payment transaction fees.​

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HOSTED EXPERIENCES 

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  • 30 or more days prior to check-in date  - Full refund minus cancellation fee**

  • Between 7 to 29 days prior - 50% refund minus cancellation fee*

  • Less than 7 days - No refund is granted

  • Early departure - No refund is granted

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** Cancellation fee is approximately 5% of the total amount charged. This fee covers administration and payment transaction fees.

 

Exceptions:

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  1. Additional refund could be granted, with exception of the cancellation fee, if room(s) is reserved after cancellation by another guest for the same period of time.

  2. Additional refund could be granted, with exception of the cancellation fee, if cancellation is due extenuating circumstances. Valid extenuating circumstances include:

  • Unexpected death or serious illness of a guest or immediate family member

  • Serious injury that directly restricts a guest’s ability to travel

  • Significant natural disasters or severe weather incidents impacting the location of destination or location of departure

  • Urgent travel restrictions or severe security advisories issued after the time of booking, by an appropriate national or international authority (such as a government office or department)

  • Endemic disease declared by a credible national or international authority (such as the US Center for Disease Control or the World Health Organization)

  • Government-mandated obligations issued after the time of booking

 

Claims can only be considered after a reservation has been canceled. If you feel that your reason for cancellation falls under one of these extenuating circumstances, submit claim for consideration with valid supporting documentation no later than 14 days from the original check-in date  Ursula Hosting reserves the right to grant any refund based on the claim and submitted documentation.

Privacy Policy 

Ursula Hosting values your privacy. This Privacy Policy states the principles and practices that apply to our website and use of information that you, our partners and prospective partners (hereinafter referred to as “you” and “your”) provide to us, whether in person, by telephone, mail or email, or through our website www.Ursulahosting.com (the “Website”). Ursula Hosting may revise this Privacy Policy, and any such revisions will be posted here. By visiting the Website, you accept the policies described in this Privacy Policy, and your continued use of the Website after such changes have been posted constitutes your acceptance of such changes.

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General Collection and Use

Some information is explicitly provided to us by you, while other information, such as your IP address, is gathered automatically as you use our service. You may voluntarily provide certain personal identifying information to us in connection with your interaction on the site, and your selection of subscriptions, and services (all of which will be referred to as “Personal Information”). If you choose to provide us with Personal Information by opting in, you consent to our collection of that information and to the transfer and storage of that information on our servers located in the United States. Personal Information includes all information you voluntarily provide to us, whether in person, by telephone, mail or email, or on this Website, such as: (i) your contact information (e.g. name, telephone number,  driver’s license or state identification number, and postal and email addresses); (ii) financial information (e.g. credit card number, security code, cardholder name, billing address, and expiration date); We may use your Personal Information to provide you with travel-related information, including providing you with responses to vacation requests, travel notifications, travel confirmations and updates, as well as managing your account, processing bills, and/or personalizing mailings (electronic or otherwise) or other communications that you consent to receive, and to prevent potentially prohibited or illegal activity, resolve disputes and collect fees.

 

Disclosure of Your Personal Information

We will not share your information unless you authorize us to. We will only share with

1. Those highly regarded vendors and preferred suppliers with which Ursula Hosting has alliances so that you may receive information about exclusive offers or other luxury products and services in which you may be interested or about whom you are otherwise explicitly notified and consent to when using a specific service. However if you do not wish to receive marketing communications from those parties, please contact us at travel@ursulahosting.com and/or by unsubscribing;

2. The appropriate parties if it is requested by a government agency or law enforcement personnel or if we are otherwise required by law to disclose it in response to subpoenas, court orders, or other legal process, to establish or exercise our legal rights, to defend against legal claims, or as otherwise required by law (in which case, we reserve the right to raise or waive any legal objection available to us).

3. The appropriate parties in order to investigate, prevent, or take action regarding illegal or suspected illegal activities, to protect and defend the rights, property, or safety of Ursula Hosting, our clients or others, and in accordance with our terms and conditions and other agreements.

4. Other appropriate entities, such as our successors or assigns, should we undergo a corporate transaction such as a divestiture, merger, consolidation, or asset sale.

5.  The appropriate parties when we believe in good faith that disclosure is required to protect the security, property, assets and/or rights of Ursula Hosting from unauthorized use or misuse of the Website or anything found at the Website.

Once your Personal Information has been shared with a non-affiliated third party in accordance with this Privacy Policy, we cannot control how that third party collects, uses or shares your Personal Information and as such, we will thereafter have no responsibility for its use. Protection of your Personal Information in the possession of any such third party shall be governed by the privacy policy of that third party.

 

Booking Tools

Ursula Hosting may provide third-party links, or otherwise cooperate with third parties, to provide you with access to online booking tools. These online booking tools are owned and operated by third-party providers and are not under the control of Ursula Hosting. Ursula Hosting may provide access to these online booking tools as a service to you, and is not responsible for their operation, content, information practices or any link contained in a linked site. These tools often gather personally identifiable information and financial information from you to complete your booking requests, and our service may include some of your Personal Information in the link to the booking tool to help streamline the booking process.

 

Third-Party Privacy Policies

Vendors, online booking tool providers, and other third parties with whom we share your Personal Information may have their own privacy policies contained in their linked websites, and we strongly encourage you to read those privacy statements. Ursula Hosting’s Privacy Policy does not apply to these vendors, online booking tool providers, and other third parties, and their policies may differ from our Policy. Ursula Hosting shall have no obligation or liability of any kind to you with respect to the privacy policies or practices of its vendors, partners, online booking providers, or linked websites.

 

Cookies

In addition to the information gathered as described above, we use a technology called “cookies,” which may be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. For example, some pages on the Website use cookies so that we may better serve you to personalize your experience on our Website. We also may use cookies to offer you products, programs, or services. Cookies alone do not tell us your email address or other Personal Information unless you choose to provide this information to us by, for example, registering on our Website. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. However, please note that disabling cookies may prevent you from taking advantage of certain travel tools and program features on the Website. The information contained in or collected by cookies is not considered Personal Information for the purposes of this Policy.

 

Log Files

Like most websites, we use log files to track system activity. These files include IP addresses, browser type, Internet service provider (ISP), and other technical information relating to your use of our Website. We use this information to analyze usage patterns, observe trends, administer the site, track user movements in the aggregate, and gather broad demographic information for aggregate use.

 

Security of Information

Ursula Hosting maintains a comprehensive information security program that is designed to ensure the security and confidentiality of your Personal Information.

 

Aggregated Information

In addition to any Personal Information you may voluntarily provide to us, this Website also collects general information regarding visitors and users of this Website as it relates to their use of the Website (referred to herein as “Aggregated Data”). This information is collected automatically each time a user navigates our Website. The term Aggregated Data includes, but is not limited to, information such as traffic patterns, number, frequency and duration of visits to certain pages, visits from other websites or to third-party websites linked to this Website, use of particular services and interest in services, information or features of the Website or other parties made available through or found at the Website. This information is anonymous and is useful for improving the content and navigational tools of our Website. Aggregated Data may also include information or data obtained from you or other sources, which has been combined with or compiled from other information or data in such a manner to no longer be personally identifiable or linked to an individual. Aggregated Data is not considered Personal Information for the purposes of this Policy.

 

Children

Ursula Hosting does not sell travel or other services for purchase by children. Please be aware that Ursula Hosting has not designed this Website for, and does not intend for it to be used by, anyone under age 18. Accordingly, this Website should not be used by anyone under age 18. Ursula Hosting specifically requests that persons under the age of 18 not use this Website or submit information to the Website. Ursula Hosting does not knowingly collect information from children under 18. If you are under 18, please do not submit any personally identifiable information to Ursula Hosting. If a minor has provided the Company with Personal Information, a parent or guardian of that minor may contact us via email at travel@ursulahosting.com; or by telephone at (305) 282-1727. If the Company discovers that a minor has provided the Company with Personal Information, that minor’s information will be removed from the Company’s database as soon as is practicable.

 

Contact Information

If you have any questions about this Privacy Policy, or if you want to contact us about modifying or deleting your personal profile, or for any other reason related to this Privacy Policy, please send an email to travel@ursulahosting.com

 

Your Consent to This Privacy Policy

By providing Personal Information to us, you are giving your consent and permission for any use of the Personal Information that is consistent with the uses stated in this Policy or elsewhere at the Website at the point you submit such Personal Information, and such consent will be presumed by Ursula Hosting, unless you expressly state otherwise at the time you submit the Personal Information. If you do not agree to the uses stated in this Policy or disclosed elsewhere at the Website, please do not use the Website or provide us with any Personal Information.

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Special Note to International Users

The Website is hosted in the United States and is intended for and directed to users in the United States. If you are accessing the Website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of the Website, which is governed by U.S. law, this Privacy Policy, and our Terms of Use, you are transferring your personal information to the United States and you consent to that transfer.

 

California Privacy Rights

California Civil Code Section 1798.83 permits users of the Website who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please detail your request and email us at Travel@UrsulaHosting.com

 

Questions or Comments?

If you have any questions or concerns about this Policy or the way we use your Personal Information, please contact us by email at travel@ursulahosting.com; or by telephone at (305) 282-1727. Your privacy is important to Ursula Hosting and we welcome your feedback.

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Updated Jan 01, 2023

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